Return Policy
All sales are final. No refunds or exchanges.
Shipping
We ship only within the United States and Canada. Please allow up to 5 days for your order to process, and 3-5 days for it to be shipped out.
FREQUENTLY ASKED QUESTIONS
I have a general question, How do I contact you guys?
Contact counterwavesinc@gmail.com for general questions and/or for questions about orders.
Can I get a refund? Can I exchange an item?
No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.
I put an old or wrong address while I was checking out, is there any way you can update it with the right one?
If you wish to change it please email counterwavesinc@gmail.com immediately with your transactionID. We cannot reship orders once they are sent out.
I ordered the wrong size, can you exchange it for another size?
No, please make sure you look at your order carefully before checking out, we are not responsibile for your mistake.
I just received my order but I was sent the wrong size or order, can you exchange it?
Yes, if you got the wrong size please send it to the return address and email [insert here] with your transaction ID or email used with the order and we will send you the correct order.
When do you guys restock the webstore?
We do not restock any items.
I live outside the United States, how can I make an order?
Unfortunately we do not ship internationally, everything in the webstore is shipped domestic in the United States.